Sydonic Return Policy

At Sydonic, your satisfaction is our top priority. We understand that there may be times when you need to return a product, and our Return Policy is designed to ensure a simple and efficient process. Please review the following guidelines to help facilitate your return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• It must be returned in its original packaging.
• The return request must be initiated within [X] days from the delivery date.

Please note that certain products, such as perishable items or products marked as final sale, may not be eligible for returns. Additionally, products purchased during special promotions or clearance sales may be subject to specific return terms and conditions.

2. How to Initiate a Return

To initiate a return, follow these steps:

a. Contact Customer Support

Reach out to our customer support team via [contact email/phone number]. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

b. Await Approval

Our team will review your request and provide you with further instructions, including any required forms or documentation.

c. Pack the Item(s)

Carefully pack the item(s) you intend to return, ensuring that they are securely packaged to prevent any damage during transit.

d. Ship the Package

Send the package to the return address provided by our customer support team. We recommend using a trackable shipping service to ensure the safe delivery of your return.

3. Processing Returns

Once we receive the returned item(s), our team will inspect the product(s) to confirm their condition and eligibility for a refund or exchange. Please allow [X] business days for this process to be completed.

4. Refunds and Exchanges

a. Refunds

If your return is approved, we will issue a refund to your original method of payment. Please note that shipping costs are non-refundable, and any applicable return shipping fees may be deducted from your refund.

b. Exchanges

If you wish to exchange an item for a different variant or product, please let us know when contacting customer support. We will do our best to fulfill your request, subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work to resolve the issue through a replacement, exchange, or refund based on your preference.

6. Contact Us

If you have any questions or concerns about our Return Policy, please don’t hesitate to reach out to our customer support team. We are here to ensure your experience with Sydonic is exceptional.

Thank you for choosing Sydonic. We appreciate your trust and look forward to serving you again!